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How we verify
Parcel Exception Guide is a dated directory. Every status entry is tied to official carrier pages fetched on a recorded date. We do not invent official quotes, hold periods, phone numbers, or policy numbers.
What we include
- The carrier and the wording shoppers typically see on a tracking page.
- A short official quote, copied verbatim and cited, or a clearly labeled paraphrase if a fair verbatim sentence is not available.
- Whether the recipient or shipper generally needs to act now, who must act, and any official deadline or hold period — or a note that none was found.
- The last-checked date and the source URL.
Sources we use
We prefer official domains: ups.com, fedex.com, usps.com and faq.usps.com, and dhl.com or mydhl.express.dhl, including official PDFs hosted on those domains. Secondary official help articles are listed when they add a hold period or action step.
This edition covers 43 statuses. Last comprehensive check: 2026-11-10 (Asia/Shanghai).
What we do not do
- We do not recover, intercept, or file claims for packages.
- We do not give medical-style guarantees that a package will arrive by a date.
- We do not present this site as an official carrier property.
Updating entries
Each status lives as a JSON file in data/entries/. A later routine can refetch the listed URLs, compare quotes, and bump lastChecked. If a page no longer supports a claim, the field should be marked unverified or the entry removed.