Parcel Exception Guide

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DHL

Clearance Event

Also described officially as: delayed in Customs

ProView event type meaning the shipment has been delayed in Customs.

Act or wait
Maybe act
Who must act
Shipper, Recipient, Customs
Official deadline or hold
no official deadline found
Last checked
(Asia/Shanghai)

Official wording

Clearance Event: the shipment has been delayed in Customs.

Source: DHL ProView User Guide (official PDF)

What to do

Check tracking for document or payment requests. Common delay causes (US FAQ): incomplete documents, wrong HS code, undervaluation, regulatory issues, unpaid duties/taxes, labeling, or slow response to information requests.

This quote is from the Bulgaria-hosted MyDHL ProView user guide English PDF, not a US public tracking glossary. The same Event Type definitions were not found on US Express help or US Discover pages on 2026-11-10. The source URL was not retargeted to a US page that lacks this sentence.

Open official DHL tracking

Sources