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Delivery attempted but no response at Consignee address
Also seen as: no response at Consignee address
Also described officially as: no one was at the recipient’s address
A delivery was attempted but nobody was available at the recipient address.
- Act or wait
- Act now
- Who must act
- Recipient, Shipper
- Official deadline or hold
- no official deadline found
- Last checked
- (Asia/Shanghai)
Official wording
Delivery was made but no one was at the recipient’s address to collect the shipment.
What to do
Contact local DHL customer service to arrange another attempt or collection.
Verbatim wording is from the DHL Discover Malaysia page https://www.dhl.com/discover/en-my/ship-with-dhl/track/tracking-status (page title "DHL Express Tracking Status Explained | DHL Malaysia", dated 27 May 2024 on the page). The matching US path https://www.dhl.com/discover/en-us/ship-with-dhl/track/tracking-status returned 404 on 2026-11-10. A US Discover article on tracking international DHL shipments (dated 2026-10-12) is general and does not contain this glossary. The quote was not moved to a US page that lacks this sentence.
Sources
- DHL Express Tracking Status Explained Accessed 2026-11-10