Parcel Exception Guide

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Exception

Also described officially as: bad address; shipment refusal

Common search wording (not official text): Shipment Exception

Exception checkpoints mean shipment progress has been impacted—for example shipment refusal or a bad address.

Act or wait
Act now
Who must act
Shipper, Recipient, Carrier
Official deadline or hold
no official deadline found
Last checked
(Asia/Shanghai)

Official wording

Exception: checkpoints indicate that the shipment’s progress has been impacted (e.g. shipment refusal, bad address, etc.).

Source: DHL ProView User Guide (official PDF)

What to do

Open tracking further details for the specific checkpoint. Contact local DHL customer service with the waybill if the reason is unclear. Address and refusal issues usually need shipper or receiver action.

This quote is from the Bulgaria-hosted MyDHL ProView user guide English PDF, not a US public tracking glossary. The same Event Type definitions were not found on US Express help or US Discover pages on 2026-11-10. The source URL was not retargeted to a US page that lacks this sentence.

Open official DHL tracking

Sources