Parcel Exception Guide

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DHL

Returned to Shipper

Also described officially as: returning to the original sender

Common search wording (not official text): return to sender

The shipment is returning to the original sender for reasons such as customs issues, consignee rejection, or payment problems.

Act or wait
Act now
Who must act
Shipper, Recipient
Official deadline or hold
no official deadline found
Last checked
(Asia/Shanghai)

Official wording

The shipment is returning to the original sender for reasons like customs issues, consignee rejection, or payment problems.

Source: DHL Express Tracking Status Explained

What to do

Contact local DHL customer service and coordinate with the shipper about reshipment or refunds.

Verbatim wording is from the DHL Discover Malaysia page https://www.dhl.com/discover/en-my/ship-with-dhl/track/tracking-status (page title "DHL Express Tracking Status Explained | DHL Malaysia", dated 27 May 2024 on the page). The matching US path https://www.dhl.com/discover/en-us/ship-with-dhl/track/tracking-status returned 404 on 2026-11-10. A US Discover article on tracking international DHL shipments (dated 2026-10-12) is general and does not contain this glossary. The quote was not moved to a US page that lacks this sentence.

Open official DHL tracking

Sources