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DHL
Shipment is On Hold
Also seen as: Shipment On Hold
The shipment has stopped at a checkpoint. DHL classifies this as an alert status needing immediate attention.
- Act or wait
- Act now
- Who must act
- Recipient, Shipper
- Official deadline or hold
- no official deadline found
- Last checked
- (Asia/Shanghai)
Official wording
The shipment has reached a standstill at one of the checkpoints in its route to the recipient.
What to do
Contact local DHL customer service to learn why it is held and follow their instructions to resume movement.
Verbatim wording is from the DHL Discover Malaysia page https://www.dhl.com/discover/en-my/ship-with-dhl/track/tracking-status (page title "DHL Express Tracking Status Explained | DHL Malaysia", dated 27 May 2024 on the page). The matching US path https://www.dhl.com/discover/en-us/ship-with-dhl/track/tracking-status returned 404 on 2026-11-10. A US Discover article on tracking international DHL shipments (dated 2026-10-12) is general and does not contain this glossary. The quote was not moved to a US page that lacks this sentence.
Sources
- DHL Express Tracking Status Explained Accessed 2026-11-10