Parcel Exception Guide

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UPS

Awaiting Customer Pickup (UPS Access Point)

Also seen as: Redirected to a UPS Pickup Location; Awaiting Customer Pickup

The package was redirected to a nearby UPS Access Point for you to collect. Confirm tracking shows Awaiting Customer Pickup before you go.

Act or wait
Act now
Who must act
Recipient
Official deadline or hold
Held for pickup for 7 calendar days; then returned to sender as undeliverable.
Last checked
(Asia/Shanghai)

Official wording

If you’re unavailable when UPS attempts delivery at your address, UPS may deliver your package to a UPS Access Point ® location near your home, where your package will be held for you to pick up for 7 calendar days. After 7 calendar days, your package will be returned to the sender as undeliverable.

Source: UPS Delivery Notice — Redirected to a UPS Pickup Location

What to do

Track to confirm location, hours, and Awaiting Customer Pickup. Bring a government-issued photo ID that meets one of UPS’s listed ID options. If a shipper-provided release code is required, get that code from the shipper (not UPS).

Open official UPS tracking

Sources