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Delivered

What does UPS Delivered mean? UPS says it has delivered the shipment to its final destination and recorded a delivery timestamp. If you cannot find the package, official U.S. pages give more than one next step—contact the seller, a loss investigation, or a claim—not a single deadline. This guide does not recover packages or file claims for you.

Related guide: Says delivered, but I don’t have it

Act or wait
Maybe act
Who must act
Recipient, Shipper
Official deadline or hold
Official U.S. pages give three separate paths, not one rule: Tracking Support FAQ says contact the seller to start a claim; the Help and Support Center encourages opening a loss investigation within 30 days of the expected delivery date; File a Claim says start a claim within 60 days of the scheduled delivery.
Last checked
(Asia/Shanghai)

Official wording

We’ve delivered the shipment to its final destination, with a timestamp of the delivery recorded. If the shipment doesn’t require a signature, our driver will try and find a safe place to leave the shipment to keep it out of plain sight or harmful weather. This may include a front porch, side door, back porch or garage area, among others.

Source: UPS — Understanding Tracking Status (US)

What to do

This page is for the official UPS status Delivered, not for a delivery to an Access Point or a package awaiting customer pickup. If tracking shows one of those instead, use [UPS: Delivered to a UPS Access Point](/statuses/ups/delivered-to-access-point/) or [UPS: Awaiting Customer Pickup](/statuses/ups/awaiting-customer-pickup/). If tracking says Delivered but you do not have the package, start with the cross-carrier guide [Says delivered, but I don’t have it](/guides/delivered-not-received/). This status page is not the main search landing for “delivered but not received” or “says delivered but I don’t have it.” Search first, using the official support-page checklist (guidance from Tracking Support / Help and Support Center, not the glossary quote above): check outside doors, the porch, a back patio or deck, and the garage, and ask someone who may have accepted the package, such as a neighbor. Official U.S. pages then describe three separate next steps. Do not merge them into one rule such as “you must claim with UPS within 30 days.” 1. Tracking Support FAQ (verbatim): “If you still can’t find it, contact the seller to start a claim.” Source: UPS Tracking Support. 2. Help and Support Center (verbatim): “If you still can’t find it, we encourage opening a loss investigation within 30 days of the expected delivery date.” That page also offers “Open a Missing Package Claim.” Source: UPS Help and Support Center. 3. File a Claim (verbatim): “Start a claim within 60 days of the scheduled delivery for packages that have been lost or damaged, or if a collect on delivery (C.O.D.) payment wasn’t received.” Source: UPS File a Claim. The File a Claim page also says to reach out to whoever shipped the package if you want an update; claim payments go to the shipper; some accounts restrict who may start a claim, so a recipient or third party may need to contact the shipper; and packages the driver was asked to release are not eligible to be submitted for lost claims. Tracking Support also says delivery photos can be viewed in the delivery confirmation email, auto notifications, the UPS.com tracking page, or the UPS My Choice dashboard. Official pages do not promise a photo on every shipment. If there is no photo, this page does not invent a substitute deadline. This guide does not recover packages, intercept shipments, change addresses, or file claims for you.

Open official UPS tracking

Sources