USPS
Delivered
Common search wording (not official text): delivered but not received; says delivered but I don't have it
What does USPS Delivered mean if you can't find the package? Tracking shows a recorded date, time, and delivery location, but you cannot find the item. The official page says the carrier may have placed it in a safer location. Search using that official checklist first; after more than one postal business day, that page says to submit a service request for eligible items. This guide does not recover packages or file claims.
- Act or wait
- Maybe act
- Who must act
- Recipient
- Official deadline or hold
- If you still can't find your package and it has been more than one postal business day since the 'delivered' scan, visit the email us page on usps.com to submit a service request to your local Post Office™ for eligible items.
- Last checked
- (Asia/Shanghai)
Official wording
The package has been delivered with a recorded date, time and delivery location. If your package shows a delivered status but you can't find it, your carrier may have placed it in a safer location.
Source: USPS — Where is my package?
What to do
This page is for when USPS tracking shows Delivered but you cannot find the package. First, follow the official checklist on the USPS Where is my package page (this is guidance from that checklist, not a second official definition): look in the garage; ask housemates; check the mailbox, porch, a weather-protected spot, a place out of street view, and outside the door; if you have a cluster-box key, check the parcel locker; if you live in an apartment, contact property management. If you still can't find your package and it has been more than one postal business day since the 'delivered' scan, visit the email us page on usps.com to submit a service request to your local Post Office™ for eligible items. This guide does not recover packages, intercept shipments, or file claims for you.
Sources
- USPS Where is my package? Accessed 2026-11-12